Refund & Cancellation Policy
This policy applies to Wild Rivet business-to-business services unless a signed or otherwise accepted order, statement of work, or service agreement states different terms.
Launch work is a one-time project. Ongoing Google Ads management is month-to-month after the initial launch period. Google Ads media spend and approved third-party costs are paid separately and are not Wild Rivet service fees.
Launch services
If you cancel before Wild Rivet has started substantive work on the accepted scope, the launch service fee is refundable, less any non-refundable third-party cost that you explicitly approved.
After substantive work has started, the launch fee is generally non-refundable because time, research, implementation, design, copy, tracking, and account work are reserved and performed for your business. If Wild Rivet is unable to deliver a material part of the agreed scope, we will work with you on a reasonable remedy, which may include a refund for the undelivered portion.
Ongoing management
Ongoing Management is month-to-month unless the accepted order says otherwise. You may cancel future management by notifying Wild Rivet before the next billing date. Cancellation stops future service periods; it does not automatically refund a service period that has already started.
We do not charge a new recurring service period unless recurring billing or the applicable invoice/order has been accepted under the agreed payment arrangement.
Duplicate or erroneous charges
If you believe you were charged twice, charged the wrong amount, or charged for an order you did not authorize, contact us promptly. Verified duplicate or erroneous Wild Rivet service charges will be corrected or refunded.
Google Ads spend and third-party costs
Google Ads media spend is paid directly to Google and is not a Wild Rivet service fee. Domains, premium software, paid data, external hosting, and other third-party costs are only purchased when the applicable scope allows them and approval has been obtained. Refunds for third-party charges are subject to the third party’s own terms.
How to request a cancellation or refund review
Email hello@wildrivet.com with your business name, Order ID or invoice reference, and the reason for the request. We may ask for reasonable information needed to verify the payment and order.
Payment disputes
Please contact us first if there is a billing problem so we can investigate quickly. Nothing in this policy limits rights that cannot legally be limited under applicable law.
Contracting entity
Wild Rivet is operated by a Ukrainian sole proprietor. The contracting seller’s legal name, registration/tax details, and payment details are provided in the issued service agreement, offer, or invoice for the order.